Contact

Q: How much is shipping?

• Standard: Complimentary shipping is provided on all orders, both domestic and international. • Original Paintings have free shipping. The cost of shipping, handling, any duties/fees, insurance and your hand-signed certificate of authenticity are all included in the cost of the original. • International Free worldwide shipping is offered on all orders. Any additional duties, taxes, or import fees required by the destination country are the responsibility of the customer.

Q: What are the differences between Standard Prints, Giclée Prints and Giclée Canvases?

• Standard Prints are printed using 4 colors on heavyweight 111 lb photo paper. • Giclée Prints are printed using 12 premium pigmented inks on Hahnemühle Photo Rag Baryta 315-gram paper. These prints include a 1/4 inch white border for easy framing. • Giclée Canvases are printed using 12 premium pigmented inks on 1 1/2″ textured gallery wrap cloth, which is stretched and affixed to high quality wooden bars, ready to be displayed.

Contact

Questions or Inquiries?

For general inquiries or wholesale purchases, please contact customersupport@vanessahorabuena.com.

For event scheduling or related inquiries, please reach us at events@vanessahorabuena.com.

Address, Gallery Hours & Phone Number

3105 S. Fair Lane Tempe, AZ 85282

Monday – Friday: 10am-5pm
Saturday: 10am-4pm
Sunday: Closed

(602) 441-4798

International Shipping Notice

We’re happy to offer international shipping for customers outside the U.S. 🌍

If you would like your order shipped internationally, please email us at customersupport@vanessahorabuena.com before placing your order. Be sure to include the item(s) you’re interested in and the full shipping destination so we can provide you with an accurate shipping quote and delivery details.

Please note: International shipping rates, delivery times, duties, and taxes vary by destination and are the responsibility of the customer. Availability may differ depending on product size, weight, and destination country.

Frequently Asked Questions

How long will it take to receive/pickup my order?

• Please allow 10-15 business days for your order to ship, as each item is custom-made in-house to your specifications.

• Pickup orders are usually processed within 1-3 business days. All pickup orders must be collected within 30 days of purchase. Unclaimed orders may be subject to cancellation after this period.

How much is shipping?

• Standard: Complimentary shipping is provided on all orders, both domestic and international.

• Original Paintings have free shipping. The cost of shipping, handling, any duties/fees, insurance and your hand-signed certificate of authenticity are all included in the cost of the original.

• International Free worldwide shipping is offered on all orders. Any additional duties, taxes, or import fees required by the destination country are the responsibility of the customer.

What are the differences between Standard Prints, Giclée Prints and Giclée Canvases?

• Standard Prints are printed using 4 colors on heavyweight 111 lb photo paper.

• Giclée Prints are printed using 12 premium pigmented inks on Hahnemühle Photo Rag Baryta 315-gram paper. These prints include a 1/4 inch white border for easy framing.

• Giclée Canvases are printed using 12 premium pigmented inks on 1 1/2″ textured gallery wrap cloth, which is stretched and affixed to high quality wooden bars, ready to be displayed.