• Please allow 10-15 business days for your order to ship, as each item is custom-made in-house to your specifications.

• Pickup orders are usually processed within 1-3 business days. All pickup orders must be collected within 30 days of purchase. Unclaimed orders may be subject to cancellation after this period.

Standard Shipping: Free shipping is available on orders over $25 USD within the United States. Shipping rates for orders under $25 USD are calculated at checkout based on destination and order size.

Original Paintings: Complimentary shipping is included for all original painting orders within the United States. Each original also includes handling, insurance, and a hand-signed Certificate of Authenticity that is sent out separately.

International Orders: International customers are responsible for any customs duties, taxes, or import fees required by the destination country. Please note: A minimum order of $1,000 USD is required for all international shipments, excluding shipping and handling fees. If you would like your order shipped internationally, please email us at customersupport@vanessahorabuena.com before placing your order.

• Standard Prints are printed using 4 colors on heavyweight 111 lb photo paper.

• Giclée Prints are printed using 12 premium pigmented inks on Hahnemühle Photo Rag Baryta 315-gram paper. These prints include a 1/4 inch white border for easy framing.

• Giclée Canvases are printed using 12 premium pigmented inks on 1 1/2″ textured gallery wrap cloth, which is stretched and affixed to high quality wooden bars, ready to be displayed.