Return, Refund, and Exchange Policy

Refund and Return Policy

We do not issue refunds or returns on artwork. If you have a specific request, please email our team at vanessahorabuenastudio@outlook.com.

Damages 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Also, please send a detailed photo of the damaged item along with the order number.

Sale items are not eligible for replacement or refunds. 


Exceptions / non-returnable items 

Please get in touch if you have questions or concerns about your specific item.

Exchanges

Please contact our studio at vanessahorabuenastudio@outlook.com if you have received an item that was damaged during shipping so that our team can evaluate your request for an exchange. Please include photos of any damage so that our team can properly assess the situation. 

If you receive an item that arrives not as pictured or advertised on our website, please email our studio at vanessahorabuenastudio@outlook.com.